No Compensation Items

The below listed items are unsuitable for carriage in our network and as such can only be carried on a no compensation basis. If such items are dispatched with the goods will travel at the risk of the sender and compensation will not be made should loss or damage be incurred.

  • Alcoholic Beverages
  • Antiques
  • Artwork & Works of Art
  • Bullion
  • Car body panels/bumpers/car seats/Airbags/batteries/windows/windscreens
  • Credit/Debit cards
  • Currency/gift vouchers/Travelers cheques /Money Orders/negotiable instruments in bearer form
  • Ceramics (including Pottery/China/Stoneware/Marble etc.)
  • Designer Goods (including handbags/footwear/clothing/watches/jewellery)
  • Medicines (including over the counter medicines and prescription drugs)
  • Foodstuffs
  • Fossils
  • Furniture (assembled i.e. Sofa’s/Wardrobes/Tables)
  • Glass (including mirrors/light bulbs etc.)
  • Inks and Toners
  • Important Documents (i.e. Passports/tenders/share option certificates etc.)
  • Liquids
  • Paint
  • Perishable Goods
  • Plants
  • Precious Metals and Precious Stones (i.e. Gold, Silver, Diamonds etc.)
  • Stamps
  • Televisions or other electronic graphical display equipment with screen size exceeding 37 inches
  • Tobacco Products
  • White Goods (Fridges/freezers, washing machines etc.)

Customs Declaration

International packages shipped through ipostparcels must be accompanied by the appropriate customs documentation. Where required we will generate these documents for you from the information you provide on the booking form.

These documents are very important because they are required by border control agencies to allow your goods to pass through customs.

It is your responsibility to make sure these documents are accurately completed, signed and attached properly to your parcel. Take extra care when filling in the customs declaration. It must be accurate. A mistake may cause your package to be delayed and could result in additional customs charges.

After you have paid you will need to print your labels and the required customs documents, we will create these for you. If your package is being delivering within the European Union and your goods are in Free Circulation i.e. all duties and taxes are paid you do not require any invoice documents. If your package is going outside Europe we will produce 5 invoices (these will be either Commercial Invoices or Pro forma invoices depending on the reason for export). All documents should be signed, placed in an envelope marked 'Customs documents' and securely attached to the outside of the package. They must not be handed be handed to our driver or depot staff.

If you are shipping on behalf of a commercial company you must print the invoices on company headed paper. This will be clearly explained after you have paid.

If you have specific questions about sending an international parcel please see our Frequently Asked Questions or Contact Us.

We encourage you to read the information provided by the UK Government on their official site.

Prohibited Items

All items listed below (or any item similar in description or content) cannot be carried under any circumstances by Any person sending such items may have their order cancelled without notice or refund.

For clarity, Dangerous Goods are substances or articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage).

IMPORTANT: This list is not exhaustive; it exists as a rough guide only. Please check our terms and conditions for more accuracy.

Weapons/explosives/munitions Animals/animal parts/livestock and insects Baby Milk (to China Only)
Biological Samples Dangerous Goods Firearms including replicas and imitations
Fire Extinguishers Hazardous Goods Human Remains
Infectious substances Lighter fluid and Matches  

Send International Parcel

* indicates a mandatory field

Parcel Collection Details

Collection Address* ?
Collection date* ?
Collection time* ?

A 1 hour time window will be emailed to you on the morning of your collection.

Contact name* ?
Telephone* ?

Parcel Delivery Details

Weight (kg)* ?
Dimensions (cm)* ?
Country* ?
Delivery contact/FAO* ?
Business name ?
Address* ?
Postal town*
Zip code / Postcode* ?
Telephone* ?
Email* ?

Parcel Delivery Options

Not Available
Not Available
Special instructions ?
Customer reference ?
Post delivery advice ?
Description of goods* (?)
Extended cover ?
I have read the list of no compensation items and understand these items are excluded from any standard or extended liability cover provided by ipostparcels. I accept taxes and duties may be payable by the recipient of the consignment dependant on the values of goods.

Customs Declaration

This section must be completed to allow your goods to be sent abroad and if your parcel is destined for a country outside the European Union it will enable us to generate the customs documents you need. A false or misleading customs declaration may lead to a fine and/or seizure of your parcel read more...
VAT status* ?
Reason for export* ?
Country of origin* ?
In free circulation ?
Desc* ?
U. Val (£)*
+ Add

I have read and understood the prohibited items list and declare my parcel does not contain any prohibited items
Visit desktop site
Version: v4.8.0.0
Loading nanoRepCustomer Support Software