ipostparcels.com Case Study -The Gorgeous Company


The Background:

The Gorgeous Company was founded in 2010 by Vija & Quentin Mackay.  Vija is a classically trained pianist, conductress, and a skin care therapist, Quentin is an engineer and designer. They have travelled extensively collating gorgeous items and decided to bring these to the public, sourcing and offering affordable and conscious products for a beautiful home.  The Gorgeous Company offers a small (but growing) range of unusual, affordable and luxurious gifts for all rooms of the house sourced from Europe Scandinavia and other parts of the world.  The criteria for each items is that it must be ‘Gorgeous’ through design materials and provenance.

The Requirement:

The Gorgeous Company were developing rapidly, having presented at prominent annual London retail fairs, local charity fairs and were selected to participate in the government backed popup Britain store on the Kings Road Chelsea, they have received nothing other than Gorgeous feedback and a growing client base.  The company were approached by the award winning notonthehighstreet.com website to feature their unique products and this along with the fairs and website, the Gorgeous Company had orders flowing in.  The company needed an affordable, yet reliable parcel delivery company to accommodate the high number of orders especially for their large parcels both nationally and internationally.

The Solution:

Having searched online for quotes the Gorgeous Company came across ipostparcels.com who were competitively priced across all size dimensions.  With a UK Mail depot located close by it was easy to drop their parcels off at the depot. The Gorgeous Company were able to fulfil orders up until 19h30 and they have confidence that their customer will receive their items the next day.

The Results:

The Gorgeous Company have used ipostparcels for 2 years now and have since been able to improve their customer service by getting deliveries out efficiently and even benefited from another price decrease from ipostparcels.com and therefore reducing their costs further. They are also able to update their customers and keep a track of their deliveries with the tracking functionality.  The Gorgeous Company have also received many international orders, Finland, America and France as examples and with ipostparcels.com’s international service they are able to reduce their forwarders and use ipostparcels.com as their one stop shop for all their delivery needs.


We have already recommended ipostparcels.com several times and said that we use this service because it works, it is affordable and they have lowered their prices contrary to many, and their weight and size limits are well balanced to allow bulky items to be sent a very reasonable prices. It is also a very easy process to setup and pay, the staff at the depot are a great help and it has never gone wrong. There are not many services out there making positive steps to help small brands and ipostparcels.com did this and it is a huge help to brands who wish to grow….it just works!

You can find The Gorgeous Company on: www.thegorgeouscompany.com

Visit desktop site
Version: v4.8.0.0
Loading nanoRepCustomer Support Software